How do I top up?

Open Top up, pick the channel available in your country, choose an amount and follow the steps on screen.

I paid but did not receive my Ruby

Prepaid cards usually credit within a few minutes. If nothing arrives after 15 minutes, check History: an order still marked as processing simply needs more time, while a failed order should be reported to support together with its order code.

How do I change my password?

Sign in, open Account and choose Change password. You will need your current password.

I forgot my password

On the sign-in screen tap Forgot password, enter your registered email to receive a verification code, then set a new password.

Why is my bank transfer still pending?

Bank transfers are matched by hand. Make sure the transfer note is exactly the one the system gave you — that note is the only way an order can be matched to a payment.

Should I top up through a middleman?

No. Top-ups are only handled on this site. Anything arranged through a third party is outside what support can help with and cannot be refunded.